Mobile Game Support

Are the candies giving you a hard time? Don’t let them sour your mood! For some sweet tips or assistance with technical issues, check our FAQs below for help.

Click here for Facebook game support.

Important: Mobile device & software updates
If you are upgrading to a new device (e.g. iPhone 6), or planning to install a software update (e.g. iOS 8), then please ensure you connect/synchronize your game to Facebook or back-up your device first. This will ensure that you do not lose your level progress.

  • Supported devices Find out more about device compatibility. Read more...

    Android devices

    Candy Crush Soda Saga runs on Android devices which fulfill the following criteria:

    • Own a processor built on ARMv7 architecture
    • Support OpenGL ES 2.0
    • Support a 320x480 resolution or higher
    • Run on Android OS 2.3 or higher

    Candy Crush Soda Saga is not available for my mobile device. Why?

    We want to ensure you have the best playing experience, so unfortunately this game is not available for all mobile devices. However you can still get in on the fun by playing the game on Facebook. Click here to play now!

  • Troubleshooting If you are experiencing problems with the game, get help here. Read more...

    The game keeps freezing - what should I do?

    For mobile: Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data). If this doesn’t help, please get in touch with our support team using the contact us link below.

    For Facebook: You may need to check that your Adobe Flash Player is up to date. Please click here to download the latest version to your computer. If this doesn’t solve the problem, please contact our support team using the contact us link below.

    The game is not loading in Facebook - what shall I do?

    I purchased an item from the shop using my mobile device, but I haven’t received it. Why not?

    I have purchased an item in the game on Facebook, but I haven’t received it. Why not?

    If I try to reinstall the game, will I lose my progress?

    I have connected to Facebook on my mobile device, but I’m not getting any Facebook messages or help from friends on my device. Why?

    I have connected to Facebook, but my progress from Facebook isn’t showing up on my mobile. Why?

    My friends have sent me extra lives, but the game says I only have five lives. Why is this, when I’m sure I should have more?

    Do I need a Facebook account to play Candy Crush Soda Saga?

    If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

    If I log out of my Facebook account and someone else logs in on my computer or device, will I lose all my game history?

    When are you releasing more levels?

    How do I switch off the music and sound effects in the game?

    I’ve been stuck on the same level for ages. What can I do?

  • Mobile In-App Purchases Concerned about Mobile In-App Purchases? Read more...

    It is essential that you protect your purchase account login information to prevent unauthorised charges on your account. If you are concerned about Mobile In-App Purchases, please note that you can create a password to control access to your device. Please click here for instructions on how to secure your device.

  • How to play New to the game or do you simply need a recap ? Find out more about how to play Candy Crush Soda Saga. Read more...

    Switch and match 3 candies or more of the same color in a row to gain points and other exciting bonuses. Gain as many points as possible to achieve one, two or three stars. Score as many points as you can to beat your friends and top the score list.

    How do I gain points?

    When you switch three or more candies of the same color, they burst and you win points.

    What do I have to do to complete a level?

    What are special matches?

  • Lives and levels How many lives do you get? How many levels are there? Get the answers here. Read more...

    How many lives do you get in Candy Crush Soda Saga?

    You begin the game with five lives. If you don’t pass a level, you will lose a life, with one life being refilled for free every 30 minutes. If you don’t like waiting, you can get a full set of lives in exchange for some Gold Bars from the Sodapop Shop or ask your friends to send you extra lives.

    My friends have sent me extra lives but the game says I only have five lives. Why is this when I’m sure I should have more?

    What are the different games modes?

    When are you releasing more levels?

  • Boosters & Gold Bars Boosters are really useful for passing a tricky level. Find out how they can help you. Read more...

    What do boosters do?

    Boosters can make the difference between winning and failing a level! Some boosters recharge over time. When charged, they’re free to be used again, or you can buy boosters in exchange for Gold Bars from the Sodapop Shop.

    Which boosters are available?

    What are Gold Bars used for?

    How do I get more Gold Bars?

    Is it possible to complete the game without buying anything?

  • More

    Still struggling to find what you’re looking for? Looking for more information and tips on challenging levels and gameplay? You can contact our support team by selecting the contact us button below:

Candy Crush Soda Saga 
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